Legal
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
A&E Heating & Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Service address and property details
- Payment and billing information
- Service history and maintenance records
- Communications and correspondence with our team
We may also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete service requests
- Process payments and send invoices
- Send service reminders and maintenance notifications
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
SMS / Text Message Communications
By providing your mobile phone number and opting in to receive text messages, you consent to receive automated marketing and transactional SMS/text messages from A&E Heating & Cooling at the number you provided, including appointment confirmations, service reminders, and follow-ups. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you may receive one final message confirming your opt-out.
Help: For assistance, reply HELP to any message or contact us at 612-269-9403 or [email protected].
We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing purposes.
Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software) and who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies, Analytics & Call Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. Specifically, we use Google Analytics 4 (GA4), loaded through Google Tag Manager (GTM), and Invoca call-tracking to understand how visitors use our site and to measure our advertising. Google Consent Mode governs whether these tools may use cookies or storage based on your consent choice and your region.
You can opt out at any time: use the cookie-consent banner (reopen it via the “Do Not Sell or Share My Personal Information” link in the footer of every page), adjust your browser's cookie settings, or enable a Global Privacy Control (GPC) signal — we honor GPC automatically as a valid opt-out of the sale or sharing of personal information, with no further action needed. Disabling cookies may limit certain functionality on our site.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
A&E Heating & Cooling
Email: [email protected]
Phone: 612-269-9403